Fluent
Architecture Limited customer privacy notice
This privacy notice tells you
what to expect us to do with your personal information.
·
What information we collect, use, and why
·
Lawful bases and data protection rights
·
Where we get personal information from
·
How long we keep information
·
Who we share information with
Telephone
07815 055191
Email
What information we collect, use, and why
We collect or use the following
information to provide and improve products and services
for clients:
·
Names and contact details
·
Occupation
·
Transaction data (including details about payments to and from you and
details of products and services you have purchased)
·
Information relating to compliments or complaints
·
Records of meetings and decisions.
We collect or use the following
personal information for the operation of client or
customer accounts:
·
Names and contact details.
We collect or use the following
personal information to comply with legal
requirements:
·
Name
·
Contact information
·
Health and safety information
·
Any other personal information required to comply with legal obligations.
We collect or use the following
personal information for dealing with queries, complaints
or claims:
·
Names and contact details.
Lawful bases and data protection
rights
Under UK data protection law, we must have a “lawful basis” for collecting
and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s
website.
Which lawful basis we rely on may affect your data protection rights which
are set out in brief below. You can find out more about your data protection
rights and the exemptions which may apply on the ICO’s website:
·
Your right of access - You have the right to ask us
for copies of your personal information. You can request other information such
as details about where we get personal information from and who we share
personal information with. There are some exemptions which means you may not
receive all the information you ask for. Read more about the right of access.
·
Your right to rectification -
You have the right to ask us to correct or delete personal information you
think is inaccurate or incomplete. Read more about the right to rectification.
·
Your right to erasure - You have the right to ask
us to delete your personal information. Read more about the right to erasure.
·
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal
information. Read more about the right to restriction of processing.
·
Your right to object to processing - You have the right to object to the processing of your personal
data. Read more about the right to object to processing.
·
Your right to data portability -
You have the right to ask that we transfer the personal information you gave us
to another organisation, or to you. Read more about the right to data portability.
·
Your right to withdraw consent –
When we use consent as our lawful basis you have the right to withdraw your
consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in
any event within one month.
To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting
or using personal information to provide and improve
products and services for clients are:
·
Contract – we have to collect or use the information so we can enter into
or carry out a contract with you. All of your data
protection rights may apply except the right to object.
Our lawful bases for collecting
or using personal information for the operation of client
or customer accounts are:
·
Contract – we have to collect or use the information so we can enter into
or carry out a contract with you. All of your data
protection rights may apply except the right to object.
Our lawful bases for collecting
or using personal information to comply with legal
requirements:
·
Legal obligation – we have to collect or use your information so we can
comply with the law. All of your data protection
rights may apply, except the right to erasure, the right to object and the
right to data portability.
Our lawful bases for collecting
or using personal information for dealing with queries,
complaints or claims are:
·
Contract – we have to collect or use the information so we can enter into
or carry out a contract with you. All of your data protection rights may apply
except the right to object.
·
Legal obligation – we have to collect or use your information so we can
comply with the law. All of your data protection
rights may apply, except the right to erasure, the right to object and the
right to data portability.
Where we get personal information from
·
Directly from you
·
Regulatory authorities
·
Publicly available sources.
We keep personal data until:
·
The completion of the contract’s liability period (typically 6 years after
completion of our services for you).
·
The expiration of any legal or regulatory requirements.
·
Our business relationship with you has come to an end.
For more information on how long we store your personal information or the
criteria we use to determine this please contact us using the details provided
above.
Who
we share information with
Data
processors
IONOS
This data processor does the
following activities for us: They provide our Email service and host our
website.
One Drive
This data processor does the
following activities for us: They provide our cloud-based file storage.
Others
we share personal information with
·
Insurance companies, brokers or other intermediaries
·
Professional or legal advisors
·
Organisations we’re legally obliged to share
personal information with.
If you have any concerns about our use of your personal data, you can make
a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a
complaint with us, you can also complain to the ICO.
The ICO’s
address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated: 7 May 2026